Contact

How to contact sun selection

By Post

Sun Selection, Kao Hockham Building, Edinburgh Way, Harlow Essex, CM20 2NQ

By Telephone

Sales: 0330 024 9317
Monday – Friday 9am – 5pm

Customer services: 01279 621675
Monday – Friday 9am – 5pm

By Email

enquiries@sunselection.co.uk.

How can you make a complaint?

You can make a complaint by contacting us by any of the following means:

  • In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
  • By email to: enquiries@ancileinsurance.com

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

Financial Ombudsman ServiceĀ 

Exchange Tower,
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile
www.financial-ombudsman.org.uk

Online Disputes Resolution
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

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